Thank you for purchasing your VESGANTTI product(s). We hold ourselves to high standards and are confident that you’ll be pleased with what you purchased (hereinafter your “mattress,”). However, if you are dissatisfied or if you discover a defect in your Product, simply review our 100-Night Trial Policy and Limited Warranties (below) and, if you believe that you are entitled to take advantage of their terms, please contact us at vesganttihome@gmail.com for instructions on how to do so.
PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND OUR LIMITED WARRANTIES APPLY ONLY TO ORIGINAL PURCHASERS OF GENUINE PRODUCTS WHO PURCHASED THEIR PRODUCT(S) FOR ORDINARY HOUSEHOLD USE DIRECTLY FROM AN AUTHORIZED VESGANTTI DISTRIBUTION CHANNEL , IN THE CASE OF THE 100-NIGHT TRIAL, MAY APPLY ONLY TO THOSE PURCHASERS WHO PURCHASED DIRECTLY FROM VESGANTTI.COM, PURCHASES MADE FROM AMAZON.CO.UK OR OTHER AUTHORIZED RETAILERS, PLEASE CONTACT THE CUSTOMER SERVICE FROM WHERE YOU BOUGHT. IN ADDITION, PLEASE NOTE THAT BOTH THE 100-NIGHT TRIAL POLICY AND LIMITED WARRANTIES APPLY ONLY IF THE PRODUCT IN QUESTION IS IN LOCAL WAERHOUSE（UNITED STATE OR UNITED KINGDOM OR GERMANY) AT THE TIME YOU WISH TO RETURN IT.
100-Night Trial Policy (Please Review Carefully, as Product Terms May Vary)
If within the first 100 nights of receiving delivery of your new VESGANTTI you're not completely satisfied—for any reason—you may return it for a full refund. Please note that Before you return a product under our 100-Night Trial Policy ,reach out to our support team at vesganttihome@gmail.com for a shipping label to return the Product to us . We will issue your refund once the returned Product has been received by us. we will be unable to refund the shipping fees that you paid for the original delivery.( the return fee is not covered.)
Your returned MATTRESS OR TOPPER will likely be donated to charity, because we cannot handle international shipping and logistics expenses, your mattress must be in the united state ( or United Kingdom /germany warehouse where you purchaseed the product from ) at the time you wish to take advantage of the 100-Night Trial Policy.
In the case of other products which are not applied to the 100-Night Trial Policy .
The VESGANTTI 100-Night Trial Policy is limited to one return per household per year, and it must be exercised directly with VESGANTTI no later than the 100th day following delivery of the Product for which you want a refund.
As noted above, our 100-Night Trial Policy applies only to original purchasers of genuine VESGANTTI Products who purchased their product(s) directly from the website at VESGANTTI.COM ( The 100-Night Trial Policy may not apply, or may apply differently via on Amazon (you can contact the VESGANTTI amazon customer service ),The 100-Night Trial Policy thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
10-Year Limited Mattress Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our Original VESGANTTI mattresses and offer a 10-Year Limited Warranty to prove it. The terms of the Limited Warranty are as follows:
Your new VESGANTTI Original mattress (hereinafter the “mattress” ) is covered by a 10-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the VESGANTTI mattress (the “Product”) for which you are seeking recourse under the Warranty, (b) purchased it directly from the website at VESGANTTIE.COM , Amazon.co.uk, Amazon.com, it is put solely to ordinary household (not commercial) use. The Limited Warranty thus only applies during the period in which the mattress is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your mattress must be in the United Kingdom( or united state/germany warehouse)at the time you wish to take advantage of the Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear:
- A visible indentation or sag greater than three-quarters (3/4) of an inch in the foam material. This refers to an indentation that is visible when no weight is applied to the top of the Product. Please note that “normal wear” assumes and requires that your mattress is continuously supported by a proper foundation sufficient to support the distributed weight of your body and the mattress itself. If you have questions about whether the foundation you are using or intend to use is adequate, please contact at vesganttihome@gmail.com
- Any physical flaw in the foam material that causes it to split or crack under conditions of normal household use and proper handling.
- Any manufacturing defect in the mattress cover such as the fabric tearing or stitching unraveling.
What Will VESGANTTI Do?
We will repair or replace the defective Product or the defective component(s) of the Product (if applicable). In the case of a manufacturing defect in a component of the Product, such as the mattress cover, we may elect to repair or replace the component if practicable rather than replace the entire mattress, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original you purchased. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Limited Warranty for your new VESGANTTI mattress lasts for ten (10) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Limited Warranty does not cover changes to your mattress that are caused by or result from normal wear and use. Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a mattress, reclining and sleeping. (For example, don't take your mattress for a ride down a staircase or a river.) If you have questions about proper maintenance and use of your mattress, please contact us at vesganttihome@gmail.com
For example, VESGANTTI mattresses are designed to work on a firm, solid surface that is structurally capable of supporting the weight of the mattress and user upon it, such as on a bed base (e.g., a frame or platform). This Warranty does not cover your Product if you use it in a manner incompatible with that intended design and use.
In addition, some degree of individualization of your VESGANTTI mattress should be expected. Imperfections that do not prevent ordinary use and enjoyment of the Product by a reasonable person are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These are not “defects” for which you can seek a remedy under this Warranty.
More specifically, this Warranty excludes: (a) minor imperfections and slight cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 3/4” in the mattress as measured below the cover level – in other words, some settling of the fiber in the cover should be expected and is not considered a “defect”); (g) individual or personalized allergies and sensitivities; and (h) naturally occurring cotton or foam aromas.
In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) use of the Product on an improper bed frame; (d) physically abusing the Product; (e) attempting to clean the Product in an inappropriate manner; and (f) improper storage of the Product (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas); (g) commercial use; and (h) purchase from resellers who are not authorized retailers.
2-Year Limited Pillow Warranty
Who And What Does This Limited Warranty Cover?
We stand behind our pillows and offer a 2-Year Limited Pillow Warranty (the “Warranty” or “Pillow Warranty”) to prove it. The terms of the Pillow Warranty are as follows:
Your new VESGANTTI pillow (hereinafter the “pillow” or “Product”) is covered by a 2-year limited warranty (the “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Pillow Warranty is not transferable and covers you only if (a) you are the original purchaser and current owner of the VESGANTTI pillow (the “Product”) for which you are seeking recourse under the Pillow Warranty, (b) you purchased it directly from the website at VESGANTTIHOME.COM (including purchases made while visiting a VESGANTTI showroom), Amazon.com, Amazon.co.uk, (c) the pillow has been put only to ordinary household (not commercial) use. The Pillow Warranty thus only applies during the period in which the pillow is owned and controlled by the original purchaser of that mattress. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your pillow must be in the United Kingdom( or united state/germany warehouse )at the time you wish to take advantage of the Warranty..
This Pillow Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased.
Specifically, this Pillow Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended household purpose and have not subjected it to commercial use or other conditions likely to cause deterioration or damage beyond normal wear:
- Any physical flaw in the foam material that causes it to split or crack under conditions of normal use and proper handling.
- Any manufacturing defect in the pillow cover such as the fabric tearing or stitching unraveling.
What Will VESGANTTI Do?
We will repair or replace the defective Product or the defective component(s) of the Product (e.g., the pillow cover, if applicable). In the case of a manufacturing defect in a component of the Product, such as the pillow cover, we may elect to repair or replace the component rather than replace the entire pillow, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last
This Pillow Warranty for your new VESGANTTI pillow lasts for two (2) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Pillow Warranty does not cover changes to your pillow that are caused by or result from normal wear and use (including normal increases in softening, firmness, or compression of the pillow components). Nor do we cover commercial use, or changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a pillow. If you have questions about proper maintenance and use of your pillow, please contact us at vesganttihome@gmail.com
In addition, the following circumstances are not covered by this Pillow Warranty: (a) changes in personal comfort preferences; (b) damage or abuse caused by failure reasonably to use and care for the foam, skrim, and cover; (c) stains, dampness or wetness, or burns of any sort; or (d) any combination of defects resulting from the aforementioned.
2-Year Limited DESK,CHAIR ,SHELF.CABINET,LADDERS,SHELTER Warranty
We stand behind our DESK,CHAIR ,SHELF.CABINET,LADDERS,SHELTER (referred to below as the “DESK,“CHAIR” ,“SHELF” .CABINET” ,“LADDERS” ,“SHELTER” ` ” or the “Product”) and offer a 5-Year Limited Warranty to prove it. The terms of the Warranty are as follows:
Your new VESGANTTI Product is covered by a 2-year limited warranty (the “Limited Warranty” or “Warranty”), which gives you specific legal rights. You may have other rights, but those vary from state to state. This Warranty is not transferable and covers you only if you (a) are the original purchaser and current owner of the Product for which you are seeking recourse under the Warranty and (b) purchased it directly from the website at VESGANTTIHOME.COM, and Amazon.com and Amazon.co.uk,have not subjected the Product to commercial use.
The Limited Warranty thus only applies during the period in which the Product is owned and controlled by the original purchaser of that Product. PLEASE RETAIN YOUR PURCHASE RECEIPT SO THAT YOU CAN PRESENT IT TO US IF NECESSARY.
In addition, because we cannot handle international shipping and logistics expenses, your metal base must be in the United States at the time you wish to take advantage of the Warranty.
This Warranty is limited to material defects resulting from defective materials or workmanship in the Product you have purchased. VESGANTTI will, for 2 years following the date of the original purchase, at VESGANTTI’s option in its sole discretion, repair or replace, or provide a substitute for, any piece or part of the Product found by VESGANTTI to be defective in material or workmanship.
The Warranty applies under conditions of normal household use, but does not apply in the case of: negligence, soiling, improper cleaning, misuse, abnormal use, ordinary wear and tear, dings, dents or scratches, accident or commercial use. Color variations also are not covered by the Warranty.
Specifically, this Warranty covers the following defects, provided that they arise or appear in circumstances in which you have handled, maintained, and used the Product only for its intended purpose and have not subjected it to conditions likely to cause deterioration or damage beyond normal wear: Any physical flaw in the material or a manufacturing defect that causes the metal base or any component part thereof to split, crack, break, or otherwise fail under conditions of normal use and proper handling.
All products are carefully inspected prior to shipment. Please carefully inspect your metal base at the time of delivery. PLEASE NOTE: If your metal base or any part of it arrives damaged, please notify us within three (3) days of receipt of your delivery; we will arrange for a replacement or return/refund as necessary, and you will not be responsible for any returns fees or shipping charges. Please reach out to us by email at support@vesgantti.com.to report items that are damaged upon delivery. We reserve the right to request images of such damage. All claim for damage ascertainable under initial inspection must be made within three (3) days after you receive delivery of the product; thereafter any physical damage to the metal base that you do not report within three (3) days of delivery will invalidate the remainder of your 100-Night trial.
What WillVESGANTTI Do?
We will repair or replace the defective Product or the defective component(s) of the Product, if and as applicable. In the case of a manufacturing defect in a component of the Product, we may elect to repair or replace the component rather than replace the entire Product, and we reserve sole and complete discretion over that election. If we elect to replace the Product or component, we will replace it with the model, version, color, or style available at the time of replacement, which may be different in certain respects than the original. If you wish to replace a defective Product with a more expensive Product, you may be required to pay the difference in price between the original Product and the more expensive Product. Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
How Long Does The Limited Warranty Coverage Last?
This Warranty for your new VESGANTTI DESK,CHAIR ,SHELF.CABINET,LADDERS,SHELTER ,lasts for Two(2) years from the date of purchase. We don't pro-rate the terms (meaning we don't reduce the total amount as time goes on).
What Is Not Covered By This Limited Warranty?
This Warranty does not cover changes to your DESK,CHAIR ,SHELF.CABINET,LADDERS,SHELTER that are caused by or result from normal wear and use, or changes or damage resulting from your failure to care properly for the DESK,CHAIR ,SHELF.CABINET,LADDERS,SHELTER. Nor do we cover changes caused by or resulting from circumstances or uses that go beyond the ordinary, intended maintenance and household uses of a DESK,CHAIR ,SHELF.CABINET,LADDERS,SHELTER, or if you use it in a manner incompatible with the care instructions or the intended design and use. If you have questions about proper maintenance and use of your DESK,CHAIR ,SHELF.CABINET,LADDERS,SHELTER, please contact us at vesganttihome@gmail.com .More specifically, this Warranty excludes: (a) normal wear and tear; (b) scratches, dings, dents, stains, soiling, burns, and discoloration that occur over time; (c) dampness or mold; and (d) individual or personalized allergies and sensitivities. In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will void your Warranty: (a) any unsanitary condition; (b) burns; (c) physically abusing the Product; (d) attempting to clean the Product in an inappropriate manner; and (e) improper location of use or storage of the Product (including storage in damp locations, areas infected with insects or rodents, excessive heat or proximity to a heat source, or any other unprotected storage areas); (f) purchase from resellers who are not authorized retailers; and (g) commercial use.
Your Rights Under Law
Some city do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
No Medical or Health Claims
VESGANTTI makes no medical or health claims regarding its metal bases. Allergies, discomfort, or other conditions, are not covered under this Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.
How to Make a Claim Under the Limited Warranty
To make a claim under the applicable Warranty, please send: 1) a brief written description (and photo, if possible) of the problem or condition that you believe constitutes a defect; 2) proof of purchase (such as your order number or an original dated sales receipt) to VESGANTTI at vesganttihome@gmail.com. Your failure to comply with these claim submission instructions may void this Warranty. We reserve the right, in our sole discretion, to require photographs, further information or descriptions, or to physically inspect the metal base prior to accepting a particular claim under this Warranty.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AUTHORIZED RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, BEYOND THOSE SET FORTH IN THIS WARRANTY AND NON-PUFFERY CLAIMS IN OUR MARKETING MATERIALS. EACH OF THOSE PARTIES DISCLAIMS ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THIS DOCUMENT. IN NO EVENT WILL WE OR OUR RESELLERS, DISTRIBUTORS, AND/OR SUPPLIERS BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM YOUR OR ANY THIRD PARTY’S PURCHASE AND/OR USE OF THE PRODUCT, EVEN IF WE OR SUCH OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (1) BREACH OF CONTRACT, (2) BREACH OF WARRANTY, (3) NEGLIGENCE, OR (4) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, WARRANTIES OR CONDITIONS, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN NO CASE SHALL VESGANTTI ’S LIABILITY EXCEED THE PURCHASE PRICE PAID FOR THE PRODUCT GIVING RISE TO ANY SUCH LIABILITY.
Dispute Resolution / Arbitration / Waiver of Class Action Right
Resolution / Arbitration / Waiver of Class Action Right
If a dispute arises between you and VESGANTTI arising out of or relating to this Warranty, that dispute will be resolved in accordance with the general dispute resolution provisions of our Terms of Service (see Section XI, Dispute Resolution, Choice of Law; Mandatory Arbitration). You must seek arbitration for disputes arising out of this Limited Warranty prior to exercising any rights or any state law relating to consumer product warranties. As in all other dispute situations under our Terms of Service, an arbitration concerning a dispute arising out of or relating to our Warranty will not be combined with any other proceeding or arbitration against one of the parties. In addition, to the maximum extent permitted by applicable law, you will not be permitted to assert any claims in the capacity as a representative of a class of consumers, or otherwise to represent the interests of any other person (as a private attorney general or otherwise) in any such arbitration. You shall be able to assert only your own, individual claims in any such arbitration.